Privacy Policy

1. Information We Collect

1.1 Personal Data Collected

We collect the following categories of personal information:

• Contact information including name, business address, email address, and telephone numbers
• Professional information such as company name, position, and business registration details
• Financial information related to fee arrangements and payment processing
• Dispute-related information necessary for representation including case facts, evidence, and communications
• Website usage data including IP addresses, browser types, and access times through cookies and analytics

1.2 How Information is Collected

Information is collected through the following methods:

• Direct provision when you contact us or engage our services
• Online forms submitted through our website
• Email and telephone communications with our team
• Documents and evidence provided during dispute resolution proceedings
• Automated collection through website cookies and analytics tools

2. Legal Basis and Use of Information

2.1 Legal Basis for Processing

We process personal data based on the following legal grounds:

• Contract performance: Processing necessary to provide dispute resolution services under engagement agreements
• Consent: Where you have explicitly agreed to data processing for specific purposes
• Legitimate interests: Processing necessary for our business operations, subject to your rights and interests
• Legal obligations: Compliance with Thai law and professional conduct requirements

2.2 How We Use Personal Data

Your information is used for the following purposes:

• Providing legal representation in arbitration and mediation proceedings
• Communicating with clients regarding case developments and procedural matters
• Processing payments and maintaining financial records
• Complying with professional obligations and legal requirements
• Improving our website functionality and user experience
• Sending relevant updates about our services, with your consent

3. Data Sharing and Disclosure

3.1 Third-Party Sharing

We may share personal information with the following categories of third parties:

• Arbitration institutions: TAI, SIAC, ICC, HKIAC, or other relevant institutions administering proceedings
• Arbitrators and mediators: Decision-makers appointed in dispute resolution proceedings
• Opposing parties and counsel: As required for procedural submissions and evidence exchange
• Expert witnesses: Professionals providing technical opinions relevant to disputes
• Service providers: IT support, payment processors, and administrative support services
• Thai courts: When required for enforcement proceedings or interim measures

3.2 International Data Transfers

International arbitration matters may require transferring personal data to jurisdictions outside Thailand. Such transfers occur only when necessary for case representation and subject to appropriate safeguards including institutional confidentiality rules and data protection agreements.

4. Data Protection and Security

4.1 Security Measures

We implement comprehensive security measures to protect personal data:

• Encrypted data transmission and storage using industry-standard protocols
• Secure file management systems with access controls and audit trails
• Regular security assessments and updates to protection measures
• Staff training on confidentiality obligations and data handling procedures
• Physical security measures for office premises and document storage

4.2 Data Retention

Personal data is retained according to the following periods:

• Client matter files: Minimum 7 years following case conclusion per Thai Bar Association requirements
• Financial records: 7 years as required by Thai accounting and tax regulations
• Website analytics: 26 months for Google Analytics data
• Marketing communications: Until consent is withdrawn or 3 years of inactivity

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. We use the following cookie categories:

• Essential cookies: Required for basic site functionality and security
• Analytics cookies: Google Analytics to understand site usage patterns
• Preference cookies: Remember user settings and language preferences

For detailed information about cookie usage and management, please refer to our Cookie Policy.

6. Your Rights

Under Thai Personal Data Protection Act and applicable laws, you have the following rights:

6.1 Access and Rectification

You may request access to your personal data and correction of any inaccurate information. We will respond to such requests within 30 days unless extension is required due to complexity.

6.2 Erasure and Restriction

You may request deletion of personal data or restriction of processing. Such requests are subject to our legal and professional obligations to retain certain records for specified periods.

6.3 Data Portability

Where technically feasible, you may request transfer of your personal data to another service provider in structured, commonly used format.

6.4 Objection and Withdrawal

You may object to data processing based on legitimate interests or withdraw consent for marketing communications at any time. Withdrawal does not affect processing performed prior to withdrawal.

6.5 Lodge Complaints

If you believe your data protection rights have been violated, you may lodge complaints with Thailand's Personal Data Protection Committee or relevant supervisory authority.

7. Children's Privacy

Our services are directed to businesses and adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that personal data of a minor has been collected without appropriate consent, we will take steps to delete such information.

8. Third-Party Links

Our website may contain links to third-party websites including arbitration institutions and professional associations. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing personal information.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or direct notification to clients. Continued use of our services following policy updates constitutes acceptance of the revised terms.

10. Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please contact: